SMS Privacy Policy

Last updated: December 1, 2025

Woodland Whispers LLC (“we”, “us”, or “our”) is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and protect information related to our SMS/text messaging program.

Information We Collect

When you opt in to receive SMS messages from us, we may collect:

• Your mobile phone number
• Your name or unit information (if provided)
• Message content and basic metadata (timestamps, delivery status)
• Details related to your rental, application, or maintenance requests

How We Use SMS Information

We use SMS information solely for operational property-management purposes, including:

• Coordinating maintenance and repairs
• Sending appointment reminders and technician arrival updates
• Providing application or screening status updates
• Sending rent reminders (if applicable)
• Sending urgent or emergency notifications affecting safety or habitability
• Providing general tenant support and communication

We do not send SMS messages for marketing, advertising, or promotional purposes.

Mobile Information and Sharing

We do not sell, trade, or otherwise transfer your personal information, including your mobile phone number, to third parties or affiliates for marketing purposes.

We may share information only with:

• Service providers that enable messaging (such as SMS carriers or messaging platforms)
• Property management platforms we use (for example, systems that store maintenance or application data)
• Law enforcement or government authorities when required by law or to protect health, safety, or property

These parties are permitted to use your information only as necessary to provide the relevant services and are not allowed to use it for their own marketing purposes.

Data Retention

We may retain SMS logs and related information for up to 24 months for recordkeeping, operational history, and compliance purposes. Data may be retained longer if required by law or for ongoing legal matters.

Your Choices (Opt-Out)

You may opt out of receiving SMS messages from Woodland Whispers LLC at any time by replying STOP to any message we send. After you opt out, you will no longer receive SMS messages, except where required or allowed for emergency notifications.

You may reply HELP to receive basic assistance and contact information.

Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Other Website Information

Our website may collect additional information such as IP addresses, browser type, or pages visited for basic analytics and site performance. This SMS Privacy Policy is specifically focused on SMS-related information. Any broader website privacy practices may be described separately or in an updated version of this policy.

Contact Us

If you have questions about this SMS Privacy Policy or our privacy practices, please contact:

• Email: info@woodlandwhispersllc.com
• Phone: (989) 260-0234

This SMS Privacy Policy applies only to our SMS/text messaging program and does not supersede any legal terms in your lease agreement.